MANSFIELD CANINE CENTRE
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Welcome to Mansfield Canine Centre's Doggy Daycare!
We're excited to have you and your furry friend join our community. To ensure a smooth registration process and maintain a safe, enjoyable environment for all dogs, please follow the steps and guidelines outlined below.
STEP 1
Create an Account on Our Customer Portal
- Visit our Customer Portal and select "Create Account".
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Complete the required information, including:
- Customer Profile: Your personal details.
- Pet Profile: Information for each of your pets.
- Emergency Contact: Details of someone we can reach in case of emergencies if you’re not contactable.
- Veterinary Information: Your vet's contact information.
- Vaccination Records: Dates and proof of vaccinations.
STEP 2
Vaccination Requirements
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Ensure your dog is up-to-date on all standard vaccinations.
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Upload clear proof of vaccinations, showing identifiable information such as microchip number, name/breed, or owner details.
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All dogs must also be vaccinated against kennel cough. Due to the live nature of this vaccine, a minimum isolation period of 10 days post-vaccination is required before attending daycare.
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We can accept puppies from 14 days after they have received their final set of puppy vaccinations.
STEP 3
Book an Assessment Slot
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After completing these steps and having your vaccination records validated, you'll be able to book an assessment.
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Log into the customer portal, select "Book Now" choose the assessment option, and pick a suitable date and time.
Our customer portal allows you to request daycare, view bookings, track payments, and update your details securely.
How We Complete Daycare Assessments
A dog’s assessment for daycare is a vital step to ensure they are suitable, happy, and comfortable in our daycare environment. Every daycare operates differently, and every dog has their own unique personality and needs. By completing this trial session, it gives your dog the opportunity to settle in, get to know our staff, and allows our experienced team to assess their suitability in a structured, positive way.
For the assessment, it’s important for us to see how your dog settles in without their owner present, so you will not be required to stay for this session. However, we do ask that you remain contactable in the event your dog needs collecting earlier than the usual duration – this is rare but ensures your dog’s wellbeing remains the priority.
During the assessment, an experienced team member will spend some one-on-one time with your dog in a vacant daycare area to allow them to adjust to their new surroundings at their own pace. By observing their body language, confidence, and comfort levels, we will then gradually introduce them to other dogs in carefully selected small groups, ensuring a controlled and positive meet-and-greet experience.
Our goal is always to successfully welcome dogs into daycare, but we understand that not every dog is suited to this type of environment. If we feel daycare may not be the best fit, it is not a negative reflection on you or your dog—it simply means they may thrive better in a different setting. We will always provide honest feedback and discuss any alternative options if needed.
Our assessments are designed to prioritise your dog’s happiness and safety, ensuring that every dog attending Mansfield Canine Centre has a positive, enriching, and enjoyable daycare experience!
Duration: Three hours.
The Purpose: To evaluate your dog's suitability for our daycare environment, ensuring they are comfortable and interact well with others.
The Outcome: Successful completion allows for regular daycare bookings. If any concerns arise, we'll discuss them with you to determine the best path forward.
Daycare Attendance Options
We offer flexible attendance options to suit your needs:
- Flexible Daycare: No commitment to a recurring day; however, dogs must attend at least once a month to maintain active registration. Absences longer than a month may require a reassessment to ensure your dog remains comfortable in our environment.
- Recurring Daycare: For those seeking a consistent routine, recurring bookings are available. Benefits include:
- Guaranteed Space: Your dog's spot is secured on designated days.
- Discounted Rates: Enjoy cost savings with a regular schedule.
- Loyal Paws Club Membership: Automatic enrolment providing exclusive perks and discounts.
Maintaining regular attendance helps your dog stay familiar with our environment, promoting comfort and well-being.
Dogs on reoccurring daycare will be allocated a holiday and transfer allowance each year for cancellations.
Important Policies
To ensure the safety and happiness of all dogs in our care, please note the following:
- Zero Tolerance for Aggression: Any history or display of aggression towards other dogs or humans will result in suspension of registration.
- Entire Males: We do not accept new registrations for unneutered males over 18 months old.
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Health Requirements: Dogs must be free from parasites, including fleas, ticks, and intestinal worms. Regular health checks are essential.
By following these guidelines, we aim to create a safe, fun, and nurturing environment for all our canine guests.
If you have any questions or need assistance during the registration process, please don't hesitate to contact us.
